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FAQs
Below you will find the answers to some of the most frequently asked questions in order to try and clarify any doubts related to our services, products, deliveries, etc.
Should you still have any doubt, please do not hesitate to contact us per email at info@centralartesania.com.
Do I have to register to browse the catalogue of Central Artesanía, S.C.?
No. Users can browse our website without being registered, but they cannot see the prices of the products. More…
Why do I have to register?
The registration is a way to protect the information about the prices paid by retailers from the final customers. More…
How can I see the prices of the products?
To be able to see the prices of the products, you only need to register in our website for free and without any obligation. Once registered we will send you a password which will give you access to all the prices of the products. More…
What happens after placing an order?
You will receive a confirmation of receipt with the purchase details and the respective transport costs if you chose the "shipping by Central Artesanía S.C." option. Please check this document carefully and send it back to us, duly... More…
Which is the delivery time?
As we are talking about craftwork, which is hand made and/or decorated, the delivery time may vary, also depending on the destination and the articles ordered. The delivery time will be stated in our confirmation of receipt of your order.... More…
How much are the shipping costs?
The shipping varies according to the destination and the volume and/or weight of the purchased items. The exact amount will be stated in our confirmation of your order. More…
Is there a minimum order?
No. We can deliver any number of pieces. More…
What happens if I receive a damaged product?
Central Artesanía S.C. sells handicrafts and it is inevitable that, occasionally, pieces may be damaged during transport. Should it be the case, please contact us per email at info@centralartesania.com not later than 8 days after reception... More…
What happens if I have a credit note from a previous order?
Whenever there is an incidence with your order, we record a credit note with the amount of the incidence in our system. Thus, when you place your next order the credit note is automatically deducted from the total amount of the invoice. More…
Does the price include transport costs?
No. The prices appearing in our catalogue do not include transport costs. More…
Is the VAT included in the prices?
No. All prices are stated without the corresponding VAT. More…
